One solution for all your business process transformation needs.
SOLARIA processes are offered as standard, tailored and on-request implementations. Clients benefit from simple integrations and exceptionally fast rollouts.
STANDARD SOLARIA PROCESSES
HELP DESK
- Incident classification
- Incident assignment and review
- Time management
- Handling of internal or external requests
- Automatic management of common e-mail accounts
- Common e-mail client
- Escalations and notifications
- Grouping requests
- Managing contacts and customers
- Annexes
- Archiving in DMS
- Reports
PURCHASE PROCEDURE
- Purchase request
- Classification
- Validation workflow
- Integration with incoming invoices e-management module
- Archiving documents and attachments
- Reports
CONTRACT MANAGEMENT
- OCR and scanning
- Barcode separation
- Barcode generator
- Contracts coordination
- Contracts validation
- Contracts web visualization
- Annexes
- Versions
- Indexation
- Ownership
- Archiving in DMS
INBOUND MAIL
- OCR and scanning
- Barcode separation
- Barcode generation
- Physical or e-mail capture management
- Mail classification
- Incoming mail delegating
- Incoming mail handling
- Automatic management of e-mail accounts
- Archiving in DMS
- Escalations and automated warnings
COMPLAINTS PROCEDURE
- Receipt of complaints by e-mail, input masks, incoming mail or help desk
- Classification
- Delegating complaints
- Handling of complaints
- Documentation management
- Automatic message and answer generation
- Managing contacts and customers
- Escalations and automatic warnings
INCOMING INVOICE E-MANAGEMENT
- OCR and scanning
- Barcode separation
- Barcode generator
- Invoice ownership delegating
- Multi-level confirmation
- Parallel confirmation
- E-mail notification
- Annexes
- Archiving in DMS
- Automated generating of confirmation reports
- Automated refusal document generation
- Support for e-Slog account [SI version only]
- Escalations and automatic warnings
- Invoice web visualization
- Invoice support for pdf, xml or tif format
- Reports
TRAVEL EXPENSE PROCEDURE
- Travel request
- Travel request confirmation
- Cost attachments (invoices, tolls, etc.)
- Reports
LEAVE MANAGEMENT
- Leave of absence request
- Request validations
- E-mail notifications
- Escalations and automatic warnings
- Central overview
- Reports
CONDUCTING MANAGEMENT AND SUPERVISORY BOARD MEETINGS
- All contents are encrypted [restricted access everywhere]
- Delegating tasks
- Record of decisions
- Notifications for execution deadlines
- Reporting on task executions
TAILORED SOLARIA PROCESSES
CONTRACT MANAGEMENT
- Full functionality of the standard process
- Customized integration
- Customized input masks
- Additional functionality on request
ELECTRONIC DISTRIBUTION OF PAYROLLS AND OTHER HR DOCUMENTS
- Protected distribution
- Controlled access
- Taking ownership records
- Integration with ERP system
- Employees access to their document folders
- Reports
- Additional functionality on request
INCOMING INVOICE E-MANAGEMENT
- Full functionality of the standard process
- Customized integration
- Customized input masks
- Additional functionality on request
TENDERING PROCEDURE
- Customized integration
- Customized input mask
- Additional functionality on request
COMPLAINTS PROCEDURE
- Full functionality of the standard process
- Customized integration
- Customized input masks
- Additional functionality on request
PURCHASE PROCEDURE
- Full functionality of the standard process
- Customized integration
- Customized input masks
- Additional functionality on request
BUILD ON REQUEST SOLARIA PROCESSES
- Custom-made processes on request
- Customized integration
- Customized input mask
- Functionalities on request